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Patrick Gaertner

Sage CRM 2021 R1 - Outlook Plugin does not store images / attachments

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Hello Community,

since the update to 2021 R1 there are big problems with the Outlook plugin.


E-mails with attachments or larger inline images are not filed at irregular intervals. (Office 365)
So far, no clear structure could be identified, which causes this error.

Will there be a hotfix for this?

Thank you for your help.

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  • 0 in reply to Patrick Gaertner

    The general policy for Sage CRM is that patches are only provided where security is concerned or where there is a critical impact on the business. The policy is to fix bugs within the next available release where possible.

    Testing has 3 broad elements. Functional change testing - this is where the new features are tested. Then key feature testing. These first two types of testing are by humans. Machine testing is used for general regression testing. Each of the testing mechanisms uses scripts that are considered reasonable because of the changes that have taken place. Another level of testing takes place when a release candidate version of the software is sent to the integration teams to check the integration behaviour and APIs. Each version we have released since 2018 has had over 30 user defined bugs identified and fixed. In addition to those we fixed between 60 ad 90 other defects that have been identified internally but have not been reported by partners. Each of the addressed bugs have to be tested.

*Community Hub is the new name for Sage City