I forgot to add that it will file the email in CRM but the Filed in CRM box does not appear on the email.

Try adding the crm url to the Trusted Sites in Internet Explorer settings - I have had this resolve issues with the Outlook plugin in the past.
Note if using a Terminal Server you'll need to do this for each user unless the setting is pushed to all users via group policy or similar.

Mike

Hi Mike, Thank for taking the time to reply. I will give this a try and let you know whether or not it works. Take care,

I would always suggest this anyway due to when wanting to file the email against Opportunities / Cases the window that pops up is an IE window and not your default browser. I always 

- In IE, in Compatibility View Settings deselect 'Display Intranet Sites in Compatibility View'
- In IE, In Internet Options, add the CRM URL to Trusted Sites and then lower the security level for trusted sites (make sure you have trust sites selected) to it's lowest level. 

This seems to resolve several issues around filing emails to opportunities / cases and might help here. (For those with Sage 200 integration this also helps with the Form Launching with Task Launcher as well) 

Hi Mike, 

The CRM URL was already added to the trusted sites. When you add the URL it just adds the hppt:\\servername not the rest of the URL.

HI Matthew,

Thank you for taking the time to reply. I had already did the above items and I am still receiving the error.

Hi,

Yes that's fine - once the base url is there it's good. One thing to note though if you are using standard port 80 to access CRM and configure the plugin the url to add would be http://servername

If using https on port 443 for CRM and the plugin then the url to add would be https://servername

You could just add both versions of the url to be sure.

Only other thing I can think of is that IE is trying to install/activate one of the activex components it uses but can't - this could happen if the user does not have admin rights.

Usually if I am installing the Outlook plugin on a terminal server I will do these steps.

1. Make the user a local admin of the terminal server.

2. Log on as that user to the server

3. Install the plugin

4. Do a test file of an email and make sure all is ok.

5. If the test file is OK remove the admin rights.

6. Log off the server and back on again as that user

6. Do another test file to make sure all is still ok.

Can you throw up a screenshot of that error as I've never seen it before.

Hi,

Yes that's fine - once the base url is there it's good. One thing to note though if you are using standard port 80 to access CRM and configure the plugin the url to add would be http://servername

If using https on port 443 for CRM and the plugin then the url to add would be https://servername

You could just add both versions of the url to be sure.

Only other thing I can think of is that IE is trying to install/activate one of the activex components it uses but can't - this could happen if the user does not have admin rights.

Usually if I am installing the Outlook plugin on a terminal server I will do these steps.

1. Make the user a local admin of the terminal server.

2. Log on as that user to the server

3. Install the plugin

4. Do a test file of an email and make sure all is ok.

5. If the test file is OK remove the admin rights.

6. Log off the server and back on again as that user

6. Do another test file to make sure all is still ok.

Can you throw up a screenshot of that error as I've never seen it before.

Regarding  "MJ1100 CRM Outlook Plug-in encountered a problem during the operation" 

Correct these items or remove them entirely.

Hi Mike, Sorry I did not reply sooner. I was pulled off of this issue to work on some other projects but now I am back trying to resolve it while the client is off this week.

I figured out why I was receiving the MJ1100 error when filing a certain email. It did not like email addresses listed in the body of the email. I took them out then it filed without an error.