I would like to modify one of the User details fields.
In user setup, there is a field called user_department. I would like to create a drop down list to populate this field. However, I don't see how to do that in the CRM interface.
If you go to the field list, it is not a field that appears on the field screen.
Typically I would use the "Team" field to represent a department. However, this system was not setup that way and currently the "Team" field represents a "City".
It is my assumption that this field is not displayed on the field list because it is a field that is used with one of the integrated systems. In regards to the system I am working with, it is not integrated with one of the Sage CRM integrated systems available.
Since this is not an integrated system, would I run into any issues if I modify this field to accomodate a drop down list? (I understand that I would need to make the field visable and change the field type.)
My other option would be to create a new field. However, I think it is confusing to then have two department fields on the user setup screen....therefore, I would be looking to hide the current one.
I appreciate any assistance provided. Thank you!