Hi All,
What would be (if possible) the best way to have CRM automatically send an email out to a set address when someone:
Reassigns an opportunity
or
Changes the status and stage on an opportunity?
This would be going to the same email address regardless of who it's assigned too and what stage/status.
I thought an escalation but I'm not sure how or if to write a SQL query and how it'd determine a change in value. Basing it on UpdatedDateTime didn't seem like an option as it may not necessarily mean a change in one of these fields. My only other thought is a workflow which would work better for re-assigning an opportunity but having it email on changing the status/stage would need a workflow action set up for each and every stage/status I believe.