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JamieBates

Form Launcher IIS Screen

Posted By

Morning,

We have a customer using Sage CRM with form launching set up. This works without a problem but for one specific user, if they, as an example, go to Orders or Quotes within a company and click 'New', it takes them to the screen that generates the Sage 200 form to open. However, if they click the URL that shows (The form still opens) but it takes them to a IIS window with the URL just been servername/

If other users click the link, it just re-opens the form. Not such a big issue but just wondering if there's a specific setting / cause for this? Or if anyone has any suggestions.

I've tried different browsers, checked internet security settings among other stuff.

They're currently on 2018 R2 (due to be upgraded).

Kind Regards,

Jamie

Parents
  • 0

    Hi Jamie,

    Hmm not seen that happen before - is this Sage 200 as well?

  • 0 in reply to Matthew Shaw

    Hi Matthew,

    Yes, this is to open the Sage 200 forms from within CRM.

    The functionality of the forms work as expected, it's just an inconvenience as if you click on the link, it opens the form then you have to click 'back' which opens the form a second time. It's a little odd as it's just one user so I imagine it's something environmental but we've tried different browsers, comparing settings (I.e. Internet Options) and all seems to be the same.

    If it was happening for everyone, I'd be edging towards some option / setting in IIS.

Reply
  • 0 in reply to Matthew Shaw

    Hi Matthew,

    Yes, this is to open the Sage 200 forms from within CRM.

    The functionality of the forms work as expected, it's just an inconvenience as if you click on the link, it opens the form then you have to click 'back' which opens the form a second time. It's a little odd as it's just one user so I imagine it's something environmental but we've tried different browsers, comparing settings (I.e. Internet Options) and all seems to be the same.

    If it was happening for everyone, I'd be edging towards some option / setting in IIS.

Children
  • 0 in reply to JamieBates

    Watch out then as with Sage 200 2022 R2 form launching is no longer supported anyway (doesn't even come with the installer) - technically you can use a previous installer and it'll work.

    So for our customers we have been toeing the line and with Qnect the vast majority of reasons why customers went over to form launching over the CRM screens have been removed, there are still a few sticking points that don't make it 100% perfect, but it is a massive improvement on what was there before. 

    So I would suggest if possible to challenge their traditions and look to see if moving over to the CRM screens and away from the form launching is viable. 

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