Hi Darren

Which version of Sage CRM 2023 are you using?  Sage CRM 2023 R2 uses by default the 32-bit Eclipse Temurin JRE 8. This is installed automatically when you install or upgrade to Sage CRM 2023 R2.

2023 r2.1

Hi Darren

I can't find reference to that problem in my notes - but it doesn't mean that my support colleagues haven't seen this before - I guess that you will have logged a case.  They should be able to help.

Darren Blagden did you ever get this resolved?  I'm seeing the same errors in mine, saw Tomcat up to 1.2gb of memory, basically end task and restart tomcat to fix it.

Yes, we had Sage come back to us with a workaround for the moment, which was to go and edit the registry HKLM | Software | Wow6432Node | Apache Software Foundation | Procrun 2.0 | CRMTomCat9 | Parameters | Java

Then edit the Options entry where it says MaxPermSize=512m and change it to 256m then restart the TomCat service.

As mentioned this is a temporarily workaround whilst they work on something else where TomCat won't need to read these settings. 

To add to Matthew Shaw's comment :

In conjunction with a nightly IISRESET (or forced Tomcat restart) the issues has been suppressed for 4 sites.
Various issues observed range from issues with attachments / dashboards / MM / TC starting. 

But the root of the isssue seen currently is memory failing to be released after a MM. The more MM occur the sooner the process will fail.

Thank you, I've made the same change and put a once a week reset in to see if that settles it!

No permanent solution as of yet. The issue is with sage support and has been passed to dev. Logs etc all passed over. Plus on feedback from development provided etc logs. 

Just a general update to all. We're now avoiding upgrading any customers to 2023 R2 as we speak due to this this issue. Currently this is in the hands of Sage and escalated to developers to find the cause of the problem.