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James Teague

Sage CRM- Version 7.2- Search Index is currently being updated

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We have a customer using an version of Sage CRM that is no longer in support. Version 7.2

They have noticed the following message in relation to the Key Word Search.

The message remains and no one is able to use the search function.

We looked to the services and can see that the CRM Indexer Service is in a started state.

We are unable to apply the following fix as it does not extend to this version of Sage CRM.

Reinstalling the Quick Find service (sagecrm.com)

Any help would be greatly appreciated. 

  • 0

    Below are some very old tips that I found that may benefit you when trying to reinitialise the indexing service.

    This can be done in a number of ways

    It is possible to kick start the re-index by changing the Field Level Security on a field. Place some Field Level Security (for example deny rights) on any text field of one of the primary entities it will start a full index. You can put it on a field and take it off immediately if you like.

    It is also possible to kick off a full re-index by selecting one of the keyword search views (ie. vSearchListCompany) and unchecking the Keyword Search checkbox for the view and Save. Then re-check the Keyword Search checkbox and Save again. This will also start a full re-index.

    A very good way to rebuild the index is to delete the FullText.ix folder from the Library then wait for the Incremental index to kick in again and it will start to build up a full index again. The Incremental index occurs every 5 mins by default but this can be changed by going into Administration > System > Keyword Search > Set the Interval.

*Community Hub is the new name for Sage City