Hi Sufyan

I'm not a JavaScript person, but I think you need to change part of your script to look up the NewProduct record to gather some information. 

var successProduct = eWare.FindRecord("NewProduct", "prod_productid="+quit_productid);

var prodCode = successProduct.prod_code

I'm sure other changes are needed as well, but I'm not sure what

The setValues function in your code snippet is missing its closing bracket, but I'm assuming that's just as a result of you cutting and pasting into the forum. Apart from that - no, I can't see anything wrong; I do exactly the same thing on the quote/order item screens for a couple of my clients.

Yes, as Chris stated you miss the closing bracket., but don’t mind this was the cause.

Try to find out more information:

• Check if entity New product is enabled for sData (it looks obvious but takes 10 seconds to check)
• Check Sdata logs, looking for any error.
• Try to get more information if the code is being executed and if it sData query is giving you some data: This can be done including some debugging lines in your code:

function setValues(){
	var prodId = crm.fields("quit_productid").val();
	var successProduct = function (crmRecord) {
		alert('success: '+crmRecord.prod_code);
		prodCode = crmRecord.prod_code;
		crm.fields("quit_sku").value(prodCode);
	}
	alert(prodId);
	crm.sdata({
		entity: "newproduct",
		id: prodId,
		success: successProduct
	});
}

The debugging also can ve done with the functcion console.log instead of alert

Hope this helps

Hi Sufyan Iqbal PKFSCS 
This works

crm.ready(function()
{
var prodField = crm.fields("quit_productid");
var productID = prodField.value();
var successProduct = function(crmRecord)
{
crm.fields("quit_sku").value(crmRecord.prod_code);
}
crm.sdata({
entity: "newproduct",
id: productID,
success: successProduct
});
})

Might be useful to handle the sdata error condition as well - in case it tells you something useful:

function setValues()
{
	crm.sdata({
		entity: "newproduct",	
		id: crm.fields("orit_productid").val(),	
		success: (r) => { alert(r.prod_code)},	
		error: (e) => { alert(e.responseText)}
	});
}

Hi Sean, thanks for this,does this code need adding to the custom content or in the onchange script of the field?

Custom content of the quote items summary screen

ok ive done that, sorry being a bit dim but how do i then call that function onchange of selecting the product?

also getting this error in the sdata log file:
ERROR [http-nio-10001-exec-2]: 19-Apr-2024 17:01:30.344 Invalid Read request URL
ERROR [http-nio-10001-exec-2]: 19-Apr-2024 17:01:30.346 sdata191907 - com.sage.crm.sdata.exception.SDataBadURLSyntaxException: A Malformed URL was sent to the server, request will not be processed

anyone seen this before and how can i troubleshoot?

If you use Telerik Fiddler you can see the exact REST calls that are made from the browser.  These can then be used with the logs to understand the errors.