In March 2014, we standardized Support and Service hours (including phone and chat) for the majority of Sage products across North America to 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays. As an exception, we continued to offer extended support hours for Sage Business Care Gold plan customers of Sage CRM.

In our on-going effort  to provide the best care possible, we analyzed the number and timing of inbound support calls for the past 12 months. The results showed a far greater demand for customer support during the standard hours and in fact, very few customers called during the extended support hours. Therefore, in order to have more analysts available to help you when you need us most, we are discontinuing the extended Support hours for Sage CRM effective February 2, 2015.

We're still here to help!

In addition to phone support, did you know 24/7 access is available online? Here are some of the many ways to get in touch with us:

• Continue to visit the Sage CRM Support Community on Sage City.
• Search the Sage CRM Knowledgebase where you can also find your options for technical support and self-help in KB 51906.
• Call Sage CRM Support toll-free at: 866-856-0703 between 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays.

Thank you for being part of the Sage family! We look forward to helping you continue to grow your business.