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  • How to recover unposted Accounting Task during migration.

    Hi, For context, this folder is migrated from Sage X3 v11 to X3 v12p35. No, running backup procedure again after clearing the Accounting Task in X3 v11 is not possible due to time needed. However, I have the SQL Server copy of the X3 v11 Accounting…
  • Delivery Stock Modification for Sales Kits

    A sales kit was entered on a delivery that was then validated. The sales kit was never shipped. Since the parent product is not stocked managed, SageX3 does not have the option for a stock modification. When trying to perform stock modification on the…
  • Batch file VI jobs with Unified login

    A client (v2023 Premium) recently implemented Unified logins, and the transition went fine. However, after the change, automated batch file imports (triggered via Windows Scheduled Tasks) stopped working (even when the credentials in the batch file were…
  • New.glt disappears after all batches are posted

    In GL after all batches are posted, new.glt disappears. Sys admin has to go into GL>Tasks>Record Entries and create a new.glt file. Users don't get the option to create.
  • Bank Reconciliations - out of balance with no unmatched transactions

    We recently started using Intacct bank reconciliations. We have an issue where the reconciliation is out of balance by $118 but we do not have any unmatched transactions. I have confirmed the bank balance and statement dates are correct. I also reciewed…
  • Change the default check starting number in AP

    How do I change the check starting number in AP so that the sequence follows that check number?
  • How to record donation received

    Our hospital giftshop received a cash donation. The only line item I have set up is 2260 Donations, which is a Liability account. Is this the one to use?
  • Pending Goods Received Note

    I have a pending goods received note in the system that I am trying to VOID but I'm getting the following error message: "The goods received note cannot be voided because it contains items that were deleted after the transaction was processed" Has…
  • Payroll State Tax

    The State of Vermont will be starting a new payroll tax on July 1st called The Vermont Child Care Contribution. Employers must pay a 0.44% payroll tax on all employee wages earned in Vermont. Employers can choose to deduct and withhold up to 25% of…
  • Accounts not show up while attempting to enter adjusting JE

    Hello, I have to make a couple adjust JEs for year from our audit but I realize some of my accounts isn't able to be adjusted with a adjusting entry. For example, I need to debit some amount from my AP account but it doesn't show up in the "create…
  • Comptes à recevoir

    Bonjour, Est-ce possible d'inscrire un encaissement supérieur au montant de la facture et obtenir ainsi un solde créditeur dans un compte client? si oui, comment procéder?
  • Posting Credit Note on Account

    Hi there, I posted a misc receipt for 2500$ from a new customer, found out later that the customer overpaid by $1000. The person already got refunded in AP. I can't post the credit note in AR to the invoice that's been posted($2500), so I posted it…
  • Reports

    Accounts Payable I am somewhat new to Sage, so forgive me if this is well known, but I am looking for a report that you can print that has all of the invoices marked as "Review" on the Status section of the invoice? Thanks
  • Asset being replaced by a Warranty from Manufacturer

    I have an interesting situation that came up from our most recent audit and I need help on how to handle next steps in Sage. Background: I am in the construction industry and we had two pieces of equipment on site that broke down much earlier than they…
  • Moving inventory to a project

    How can we move inventory items to costs on a project taking the item from inventory and allocating it to the project?
  • cannot change banking credentials in SAGE

    I have changed my banking credentials in my online banking with TD. However, when I try to connect SAGE to my banking it gives an error that I need to change the credentials in SAGE (makes sense). When I click on the message I get a blank screen with…
  • Payroll

    Hi, I add a duplicate pay check on Sage HR & Payroll cloud. I can’t seem to figure out how to delete it. I know how in Sage 50 but not on this one. Can someone please point me in the right direction
  • Sage 50 online

    Hi -- I am encountering a problem with entering vendor invoices -- the drop down menu doesn't come down like it used to; the HST does not calculate; and there is no FILE button to upload a scanned document. Does anyone know what is going on?
  • Delete VI AP Invoice Batch

    I use VI to import invoices and have now run a duplicate batch but realized it is a duplicate before completing the process. The A/P Invoice Data Entry Batch is "available" but has not yet been processed. How can I delete this batch without processing…
  • AR receipt for payment less fees

    We have an external credit card system that charges the fees at time of payment. So if customer invoice was for $100 and fees were $5, we get $95 to the bank. In AR Receipt entry, would I enter the receipt amount as $95, and put the $5 on the invoice…
  • How do I set the payroll expenses to go straight to a Shareholder loan account rather than the 5000 wage expense accounts?

    My client has a staff that they pay through the company, that is accounted for in the shareholder loan. Is there a way to link the shareholder loan instead of the wage expense accounts so that I do not have to make manual general journal entries each…
  • To validate whether PO Invoice number has been created or posted in Accounts Payable

    Does the PO Invoice entry check whether the Invoice number has been either created or posted in Accounts Payable?
  • Checking AP Invoice number

    Does the PO Invoice Entry function check whether the invoice number has been entered or posted in Accounts Payable?
  • How to adjust a duplicate payment to an invoice

    I recently paid an invoice through direct deposit, not realizing that our manager had already paid it using their visa card. The vendor doesn't have a refund policy, but we managed to reach an agreement with them. They agreed to consider the duplicate…
  • Payments posted to invoice prior to invoice date (both AP and AR)

    Good Morning! Years ago, Sage support helped guide me with this problem when I had it once before, and in reaching out recently, they keep sending me info for transactions for prior year adjustments (no help). As we all know, if a payment is posted…