Bookmark Official Resources:  

• Always use our official URL www.Sage.com/Resources to contact Sage. 
• Do not perform a browser search for Sage support phone numbers or other contact information.
• Discover the Sage Expert Services available for our various Sage products.

Identify Imposter Communications: 

• Be cautious of emails, websites, and social media accounts that look official but aren’t.
• Check for inconsistent branding like altered logos or brand colors.

Warning: To ensure important Sage alerts reach your inbox, add [email protected] and @sagecity.com to your safe sender's list. In most email clients, you can do this by marking a Sage email as 'Not Spam' or 'Safe Sender.'

Avoid Search Engine Traps: 

• Familiarize yourself with Sage's custom URLs such as www.SageU.com, www.SageCity.com, www.SageKB.com. 
• For legitimate resources, visit Sage.com and use the 'Support' option in the top menu. This will redirect you to your local 'Sage Support Central' page.

Read the Fine Print and Verify Links: 

• Examine disclaimers and look for domains that closely resemble the official ones. 
• Authentic Sage sites will always use domains like "sage.com."

Trust Your Instincts and Beware of False Urgency: 

• Scammers often create a sense of urgency to trick you. If it feels off, it likely is.
• Sage will never pressure you into quick actions or request sensitive information over the phone.

Be Alert to Voice Scams: 

• Always confirm the caller’s identity by reaching out to official Sage support numbers.
• How do you know you're speaking with Sage? We will always ask you to verify existing contact information on your Sage account. If you have an active business care plan or active subscription, we will never ask you for payment for assistance within our Scope of Support. 

Report Suspicious Activity:

• Contact Sage directly at 866-996-7243 or [email protected] if you think you’ve been targeted. 
• In the United States, report to the Federal Trade Commission (FTC).
• In Canada, report to your local law enforcement, RCMP or the Canadian Anti-Fraud Centre. 
• Search Engines: Report suspicious sites directly to search engines like Google or Bing through their reporting tools.

Stay informed:

• Keep up to date on new scam methods through official resources and community forums.