If you have printer redirection enabled, it is possible that the printer driver is causing issues or printer's page setup is invalid for the report. 

See these KBs for additional info.

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=65956

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=101176

If you don't have printer redirection enabled, determine which printer they are selecting and see if you can tweak the page setup and/or margins if they are using something like Microsoft XPS Writer with Paperless Office enabled.