Ok this is strange (to me) and unlike other mapped drive posts I've seen on here.
Windows 10 updates have been putting us in IT through hell in regards to sporadic Sage issues. In this instance, we cannot access 1 of 9 memo attachments for 2 particular accounts (same attachment sets as these are both subaccounts of the same customer). The other 8 can be accessed just fine, and are on the same general filepath as the problem-child.
When we go to open the attachment for this memo, the customer maintenance screen freezes briefly then closes entirely along with all child panels.
We went to locate the file through the memo screen, and it opened up by default to the MAS90 folder on our SageData server. This led my boss and I to believe this is a mapped drive issue.
Things we've done so far:
- relocated the file to a root location for a shorter file path length
- confirmed the file is not corrupted
- performed all troubleshooting on our admin-level workstations to eliminate permissions-issues
What are some solutions that can solve this particular instance, and moreover how can we as a department be more proactive in being able to prepare and fix these issues that are commonly caused by Windows 10 updates?
