FICA calculations are incorrect

SUGGESTED

We are running Sage 100 2019 (6.10.4.0)(Payroll Version 2.20.0.0).

I hope someone has an idea how to correct this because I'm at a loss.

We have one employee that all of a sudden is not having FICA calculated on their check.  This person is not even close to the limit.  We have over 100 employees and they are the only one that FICA is not calculating for.

Any help would be appreciated.

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    SUGGESTED

    There have been a few program fixes since those versions which is why we suggest you upgrade to the most current versions you can with respect to any enhancements from Master Developers.  Our Current versions are Sage 100 2021.2 (7.00.2) and Payroll version 2.21.3.  This could have been a result of one of those issues reported.  If it was a program fix, upgrading will prevent the issue from continuing.  It will not fix the data that is already wrong.  It's hard to tell what has happened without more information.  To start with, go to Employee Maintenance and select that employee.  Click on the More Button and the Tax Summary, then the Details, and keep drilling down to the last panel.  You will see a diagonal white arrow.  This will open up the capped columns.  FICA will stop calculating if that column total is more than the current year limit.   Also see KB 101808 for other suggestions in troubleshooting payroll tax issues.  If you are unable to determine and correct the issue, this may require assistance from the Sage 100 support team.  You can open a support ticket within your Sage 100 help menu or by calling the support line. 

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  • 0
    SUGGESTED

    There have been a few program fixes since those versions which is why we suggest you upgrade to the most current versions you can with respect to any enhancements from Master Developers.  Our Current versions are Sage 100 2021.2 (7.00.2) and Payroll version 2.21.3.  This could have been a result of one of those issues reported.  If it was a program fix, upgrading will prevent the issue from continuing.  It will not fix the data that is already wrong.  It's hard to tell what has happened without more information.  To start with, go to Employee Maintenance and select that employee.  Click on the More Button and the Tax Summary, then the Details, and keep drilling down to the last panel.  You will see a diagonal white arrow.  This will open up the capped columns.  FICA will stop calculating if that column total is more than the current year limit.   Also see KB 101808 for other suggestions in troubleshooting payroll tax issues.  If you are unable to determine and correct the issue, this may require assistance from the Sage 100 support team.  You can open a support ticket within your Sage 100 help menu or by calling the support line. 

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