We are encountering an issue where CIM Cloud web orders are successfully pushing to the ERP Driver but is failing to create a BOI session. Any suggestions on what other pieces we can troubleshoot before reinstalling the ERP Driver?
What we have tried:
- Re-registered .dlls
- Confirmed the Windows user is set up with full admin rights
- Confirmed the Sage user has all applicable rights enabled
- Confirmed Sage is set up to allow external connections
- Sales order object test script was run successfully on both the Windows user and another admin user
- Tried running ERP Driver services under the other admin user (orders are still failing with the same BOI connection error)
- Confirmed at least some syncing processes not using Sage business objects are syncing data to the site successfully (products, shipping addresses, taxing data)
- Created a new Sage user with the same rights as the original user, and configured our sync tool to use it (to rule out corruption of the original user)
- Looked into potential Avatax integration conflicts on BOI connections
- Ran the Sage object interface test with the new user successfully
Web order error:
