Quantity invoiced is larger than quantity received on a PO

SOLVED

It looks like we have a big mess here. I was cleaning up the purchases clearing report and ran across the issue below. How can this be unraveled? We have already paid the invoice. We are not going to get another 5 items. As for as the cost paid for these items, they are correct. The amount on the clearing report is $20.68.

Any ideas as to how to correct this?

25 @ $5.17 ordered quantity (will never receive the remaining 5)

20 @ $5.17 quantity received

25 @ $4.136 quantity invoiced (25 x 4.136 = $103.40 and 20 x 5.17 = $103.40)

Thank you!

Parents
  • 0
    An extension to this question is what happens when the quantity received is greater than the quantity ordered?
    We have a new person in the warehouse and for some reason this person has been receiving the same order twice (non serial items), maybe the person forgot that he received them the first time. Sage blissfully accepts this and boom! we have double quantities received in the PO, which we identified when we did inventory counts at the end of the month. We corrected this by doing retains.
    So how do we avoid this happening again, or at least identify it sooner? The person has been retrained but remains being human.
  • 0 in reply to 49153

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  • 0 in reply to Kevin M
    In some cases you do receive more than ordered, for example you order 4 but the supplier only ships in quantity of 5. I suppose the best practice would be to amend the PO to match the qty shipped by the supplier. This should actually be amended by the person placing the order since they would be notified about the minimum order quantity.... I guess.