Customer short paid invoice-Newbie needing help

SOLVED

I am fairly new to Sage 100 and could really use some help. Several times we have had customers short pay their invoice by accident. These invoices are short paid only by a few cents, so we feel sending a statement out to our customer to show a balance of a few cents isnt worth our time. Some of these invoices are time and material invoices. How can I balance out the books to make this $0.20 go away? Thank you in advance for helping out a newbie in getting rid of a headache! 

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  • 0
    When processing the cash receipt, on the lines use the full invoice amount and add a GL line (with an account of your choice) for the difference. To fix existing invoices that have tiny balances, use zero $ cash receipts and this method.
  • 0 in reply to Kevin M
    Thank you for your help. While researching my question, I have seen using a zero cash receipt as an option. Can you explain to me further what that means exactly? I apologize for not being more knowledgeable, but I've only used the cash receipts window to enter customer payments. I am fairly new to this program.
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  • 0 in reply to Kevin M
    Thank you for your help. While researching my question, I have seen using a zero cash receipt as an option. Can you explain to me further what that means exactly? I apologize for not being more knowledgeable, but I've only used the cash receipts window to enter customer payments. I am fairly new to this program.
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