Invoice Data Entry Line Items Disappearing

We are on Sage 100 (Version 6.00.3.0).

We have noticed, only in the last week, that we have invoices dropping line items when we switch from Lines tab to Totals tab and go to print. I am not 100% sure of this, but it seems it is just the last item entered into Invoice Data Entry. When this started, it was just maybe 1 invoice of the 200 we do a day, but now it is at least 5 a day that drops the item. We have about 15 employees entering invoices and have done our best to catch these when they print or before, but know we cant get 100% of them. 

It is not just that the item does not print either. If you go back into that invoice, the line item is gone all together, not just from the printed copy, but within sage as well. 

I did create a test batch and try every combination of entering I could, but could not duplicate the issue, so I have no idea where to start here.

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    I have a similar problem with a client.  Cannot reproduce it.  We have tried recording the user's session and as luck would have it the problem doesn't occur during our recording sessions!  They now export the sales orders lines to Excel.  After the order is picked they make sure the line count is the same.  If not, the Excel file is used to put the line back on the order.  It always seems to be the first line of the order that is missing but occasionally it is more.

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  • 0

    I have a similar problem with a client.  Cannot reproduce it.  We have tried recording the user's session and as luck would have it the problem doesn't occur during our recording sessions!  They now export the sales orders lines to Excel.  After the order is picked they make sure the line count is the same.  If not, the Excel file is used to put the line back on the order.  It always seems to be the first line of the order that is missing but occasionally it is more.

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