Invoice Data Entry Line Items Disappearing

We are on Sage 100 (Version 6.00.3.0).

We have noticed, only in the last week, that we have invoices dropping line items when we switch from Lines tab to Totals tab and go to print. I am not 100% sure of this, but it seems it is just the last item entered into Invoice Data Entry. When this started, it was just maybe 1 invoice of the 200 we do a day, but now it is at least 5 a day that drops the item. We have about 15 employees entering invoices and have done our best to catch these when they print or before, but know we cant get 100% of them. 

It is not just that the item does not print either. If you go back into that invoice, the line item is gone all together, not just from the printed copy, but within sage as well. 

I did create a test batch and try every combination of entering I could, but could not duplicate the issue, so I have no idea where to start here.

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  • 0

    Any there third-party integrations/enhancements in use? 

    Are there extended descriptions on the item that is disappearing? ( see ) (Applies to an older version but worth considering)

    There is also a recent report of odd line sorting but this appears to apply to invoices that are created from orders and there is no mention of disappearing lines ( see )

Reply
  • 0

    Any there third-party integrations/enhancements in use? 

    Are there extended descriptions on the item that is disappearing? ( see ) (Applies to an older version but worth considering)

    There is also a recent report of odd line sorting but this appears to apply to invoices that are created from orders and there is no mention of disappearing lines ( see )

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