I am brand new to Sage and my client has entered checks and customer payments throughout the year but when I look at the GL, I'm not seeing them anywhere. What's missing?
Check if the entries were only half-posted by running the DTR from the GL module.
If that prints blank, verify that your modules (AR, AP...) are integrated with the GL.
Kevin, thank you for your response. I ran the DTR and the transactions are there, I must have been looking at a wrong date range report or something. Do I need to do anything with that report?
Print and click "Yes" to the update. Sage 100 has a two step posting process. Until the DTR is updated the transactions will not be in the GL.
When I click print on the DTR, I get this message:
Unable to process the Lockfile:
"Crystal Reports - Daily Transaction Register"
Processing canceled.
My only option is to click OK and it shuts down the DTR.
There is a Sage KnowledgeBase article for that error. Paperless Office can be broken by Windows Updates... we see that error almost daily.
If the KB article does not help, reach out to Sage support or your Sage partner for assistance. Or have someone else try posting it from a different workstation.
Okay, thank you so much for your help!
*Community Hub is the new name for Sage City