Reverse Return of Goods that included Invoice #?

Question

We received 20pcs on the first line of a multiple line PO (Items spread out monthly). One item failed testing prior to Receipt of Invoice 
 The vendor Packing Slip contained an invoice #, so the shipping clerk used the Invoice # within the Return of Goods process 
 The vendor adjusted the invoice to 19pcs instead of issuing a credit memo. 
 We cannot receive the updated invoice due to the following: 
 
 Please advise remedy 
 Thanks in advance!

JacquieP · Accepted Answer

So to check - a return of goods was done for 1 piece and the invoice number was used during this process and you have a credit on the vendor file? if this is the case then I would enter the invoice adding a "PERIOD" at the end of the invoice number so the system sees it as a different identifier and process the invoice for 20 pieces which will net out in paying for 19.

Sage 100

Reverse Return of Goods that included Invoice #?

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