Custom Report Printing

Question

Apologies if this is not the correct category. From time to time we receive the following error when attempting to do custom report printing. The temp file is there. The only fix seems to be rebooting the server and deleting the file. Sage 100 will then operate normally again for a few days and then the problem will come back. Thank you.

BigLouie · Accepted Answer

From the Knowledge Base

Description

Error: "12 SYHEAD 4030" or "File ..\MAS90\Home\Textout\Txxx.tmp not found" when previewing reports in Sage 100

Disclaimer

Backup Warning

Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

Network Warning

This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions.

Operating System Warning

This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions.

Resolution

Note : This error is more likely to occur in Sage 100 Advanced, but may also occur in Sage 100 Standard. 
 
 Get all users out of Sage 100
 
 If on Sage 100 Advanced, stop the Application or Service

Stop (using Task Manager, End Task) any remaining Pvxwin32.exe processes on the server 
 Rename the SY_Workstation.m4t file in "..\ MAS90 \ MAS_SYSTEM " where Sage 100 is installed. 
 Reboot the Sage 100 server if error still exists 
 Log back into Sage 100 and try again.
 
 If on Sage 100 Advanced, start the Application or Service first

If the Issue persists : 
 
 A user/workstation-specific tmp file in "..\ MAS90 \ Home \ Textout " may be locked by another process. 
 
 Get all users out of Sage 100
 
 If on Sage 100 Advanced, stop the Application or Service

At the server, open Task Manager, Processes tab, and find any remaining Pvxwin32.exe processes still running. 
 Right-click on each Pvxwin32.exe process, select End Process .

The user may have insufficient network rights. Sage 100 users must have full rights to the ..\MAS90 directory and all sub-directories. For details, see Installation Guide. 
 The SY0CTL.soa file, in "..\ MAS90 \ SOA \" where Sage 100 is installed, may be damaged 
 
 Repair or replace SY0CTL.soa

For Sage 100 Standard editions, the ..\MAS90 folder might be mapped to such that the workstation sees only the sub-directories of " ..\MAS90 ". 
 
 Remove the share from the \ MAS90 \ directory, and share the drive or a parent directory above "..\ MAS90 ". 
 
 Example : With " C :\ Apps \ MAS90 ", share either " C:\ " or " Apps " as a drive letter, with Full Control permissions. Do not share " MAS90 " as a drive letter

Remap the workstations to the new share point. 
 Reinstall Workstation Setup on all workstations.

Sage 100

Custom Report Printing

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