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sued2

AR_RepetitiveInvoice_UI not accessible after Avatax installed

SUGGESTED
Posted By

We have two clients that recently installed Avatax.  In both instances if the user clicks on Repetitive Invoice Entry in Accounts Receivable they get the error below.   We have rebuilt the Custom Office screens as requested by Avalara but that did not fix the issue.  Has anyone else run into this issue?  Both clients are on Sage 2019.  At this point Avalara does not know what is causing this issue.

Thanks

Sue

  • 0

    Make sure you have the latest integration installed. It can be downloaded from here. If that doesn't fix the issue ask for Avalara to issue a case number and contact the developers.

  • 0 in reply to Wayne Schulz

    One of the clients was installed last week by Avalara, the other was installed about 2 months ago. When I called Avalara support they told me to uninstall the product.  I said I would, but I wasn't on the original call and I have no instructions   They didn't seem to want to take ownership of the issue.  I understand that there are a lot of programs that they integrate with but they should have a Partner for each of those programs that they can use as a resource.  I would hope that Avalara would have used the latest integration though..  We have a case open with them but they can't get a call back until tomorrow.    Frustrating.

  • 0 in reply to sued2

    We have a solution!  I was able to convince Avalara Tech Support to "reopen" my clients implementation case since there were features that weren't working.  The Implementation Specialist agreed to contact their Partner, DSD and open a Support Case.  DSD promptly contacted me and was able to correct the issue with a program fix.  All is well.

    This process shouldn't have been this hard though.  When I originally contacted Avalara Support they basically told me that it wasn't their issue.  Technically, they were correct. However it seems to me that they would want to do whatever they need to do to provide assistance, especially since this was a brand new installation of their product.  Just an FYI, I did contact Sage first before I reached back out to Avalara.  Now the client is questioning if they made the right decision since getting the support we needed was so difficult.    Sadly what should have been a good experience has left a bad taste...

  • 0 in reply to sued2

    My personal experience working with DSD (and a few others in the Sage 100 community) is that they have a great culture, focused on helping customers. 

    Sadly there are a lot of other companies out there with a different culture, loads of red-tape slowing their processes and all too frequently a pass-the-buck mentality.

  • 0
    SUGGESTED

    Hey guys, this has been fixed.  Please download the latest 2019 build from DSD's website.

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