I have a client that gets the message 'A file is in use by another task. Update will continue to retry until record "" is available' when trying to print the Invoice Register in AP. There is no one else in AP. If you shut down and go back in you get the message. 'The update was interrupted. Select the journal program to continue the update'. And then you get into a vicious cycle.
Contacted Sage and they first had me clear the records in gl_companyactivebatch. It looked like this might work, but when the client tried, she got the same error. Called back and was told to manually reinitialize the gl_companyactivebatch and the ap data entry files. This also did not resolve the issue.
Other modules are fine.
Their internal IT wanted to speak with Sage and preferred to do it without me on the phone so I gave him the ticket number and phone number. Not sure who he talked to, but the recommendation was to get a new business partner. Wow, still haven't gotten that knife out of my back!
Has anyone else had this issue? Did you have better luck getting it resolved?
Thanks
