Hi SMD ,

Thanks for reaching out. It seems you are having trouble with memo button visibility for your users. This issue typically occurs when the user's role has the Memo setting selected as "Hide" for the specific Module and Memo Type in Sage 100.

To resolve this, you can either assign the users to a different role which has permissions to view the memo button, or you can modify the Memo Options for their current role. Here's how to do it:

1. Go to Common Information, then Main, and open Memo Manager Maintenance.
2. Select the Module (Accounts Receivable) and the Memo Type (likely Invoice History).
3. Choose the Role assigned to the user.
4. Change the Memo Options from "Hide" to "Show" or "Maintain".

For detailed steps, please refer to the guide on setting up Memo access rights in Memo Manager Maintenance, which can be found here: Setup Memo access rights and security.

This should enable the memo button for all your users. If this helps, please mark it as verified :)

Warm Regards,
Erzsi

Thank  you Erzi,

I have tried those steps.  And Customer maintenance is selected as maintain.  But the 2 users still do not have the memo function available.

Thank  you Erzi,

I have tried those steps.  And Customer maintenance is selected as maintain.  But the 2 users still do not have the memo function available.

Did you check Customizer Selection to make sure there aren't specific customized panels for these users (or Customization Group, if they're in one)? Someone could have created a panel and hidden the button, for some reason.

Check all the roles that the users have.  I am not sure, but perhaps a "Hide" could override a "Maintain"?