Slower posting at end of day with Sage Exchange / Sage 2013

I have a customer with a large volume of credit card orders (about 80% of invoices, maybe 80 or more per day).  They have noticed that the invoice that used to take 20-25 minutes at end of day now takes about 35-45 minutes.  They see that the increase in time appears to be the processing of credit cards with Sage Exchange.

Likewise, when you process a credit card pre-authorization or invoice through Sage 100, it takes 10 seconds or so for the Sage Exchange box to pop-up before they can put in the credit card itself.

Has anyone else seen this?

  • 0

    I was at another customer today as well and it also took a couple seconds for the Sage Exchange box to pop-up, however they are just starting to use it so I don't know about the posting process yet.

  • 0 in reply to Dawn A.

    Some stats:  150 invoices per day, 80% with credit cards takes about 20 minutes to post the register.  In the past before Sage 2013 didn't take that long to post 150 invoices. The credit card part is taking the bulk of the time.  Is anyone seeing this as "normal" something that the customer has to live with, or is this way too long and Sage is going to address?