Sage 100

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Help with RMA Module

Posted By isaacs17 over 9 years ago

I cannot create the xpress SO in RMA entry because of the following error message: "you cannot create a sales order for cross ship items because the ship via field is required." Can someone help with this? I have spent hours switching settings in the test company and get the same results.

Also, even thought I have selected "credit" or "replacement" for the vendor action in RMA Receipts entry, it prints as vendor action "none" and does not create a new PO or Return of goods or vendor CM or any documents except a customer credit memo.

Please advise.

0 BigLouie over 9 years ago

Let me point out that the error message is telling you exactly what is wrong. The Ship Via field is empty and it's required. You have played around with all the other fields instead of the Ship Via field, why is that?
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0 isaacs17 over 9 years ago in reply to BigLouie

Let me clarify. I have been playing with settings to give me a "shipper" role and allow for me to change the 'ship via' field etc.. my problem is that I cannot locate this field from within RMA entry. I know where it is located in SO entry- but this error message pops up and does not ever open up the SO entry window for me to enter a ship via.
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Sage 100

Help with RMA Module

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