credit limit exceeded calculation

The current calculation for the credit limit exceeded calculation includes open invoices, open sales orders, and closed sales orders. How do I change it to not included closed sales orders?

Parents
  • 0

    The settings for Credit Limit Checking in AR Options are to use either the defined credit limit or the age of invoices on the A/R Aging, or to use both. It does not look at closed sales orders.  It will include open sales orders if you select the checkbox to include them.

  • 0 in reply to GerriV

    Thank you for your quick response, but unfortunately, that is not true in my system. I intentionally placed the limit of this one customer at open invoices + open sales orders, but I still get the credit limit exceeded message. There are closed sales orders listed on the S/O tab of this customer. When I set the credit limit to include those, the message goes away. I have checked the A/R Options, but it only gives a box to check to include Open S/Os. I didn't see an option related to Closed S/Os. Have you had this happen?

Reply
  • 0 in reply to GerriV

    Thank you for your quick response, but unfortunately, that is not true in my system. I intentionally placed the limit of this one customer at open invoices + open sales orders, but I still get the credit limit exceeded message. There are closed sales orders listed on the S/O tab of this customer. When I set the credit limit to include those, the message goes away. I have checked the A/R Options, but it only gives a box to check to include Open S/Os. I didn't see an option related to Closed S/Os. Have you had this happen?

Children