FormerMember

My auto deduction in payroll did not deduct. I called Sage and they do not have an answer either. So my next question is should a case be used for something unresolved?

Posted By FormerMember

One of my auto deductions did not deduct from payroll. There has been no changes and the check is in the box.

Ran it through in a test company and it worked.

I guess I will double up on the monthly deduction, but as I mentioned now if no resolution has been made, should i be charged a case that had no answer?

Please advise.