AR - Delete and change customer utility

Hello, we have been having this reoccurring issue for years. When we try and use the delete and change customer utility in AR i get a message saying "You cannot proceed with unposted data in A/R Cash Receipts entry S/O Invoice entry.". If i go to AR Cash Receipts Entry, there are no opened batches and daily transaction register is closed. Same goes for SO - nothing open. Any ideas on why this happens or how to resolve?

We are running MAS90 V 4.40.0.8 (i know - its old - we are going to update in the coming weeks!).

Thanks in advance for any suggestions!

  • 0
    Likely orphaned data in one or more of the data entry tables. Use DFDM to scour them for the extraneous rows and remove them. You could reinitialize, but unless you're sure of the tables safe to clear, that's the riskier option.
    As always, verify things in a test company before editing / deleting from a Live company code.