Our sales department is trying to iron out a good process for backorders on sales order whether anticipated or unanticipated. Without knowing the accounting side of Sage I have come to a small bump in the process.
When items on a sales order are moved to a backorder (type of order) is this completed manually before an invoice is completed?
or
Is this the result of invoicing a sales order a specific way forcing a sales order to remain open with specific items that were selected to ship/invoice at a later date?