SO invoice entry creating random backorders

Our invoice clerk report 3 times that she had back orders on invoice she had entered last week. We don't do backorders in our business so this is very unusual. The Backorder column is not on the SO Invoice Data Entry form.  The system seems to grab the unit price and put it in the backorder qty field automatically.

Has anyone else seen this problem and have a fix for it?

This is seriously slowing down invoice processing.

Parents
  • 0

    We  have discovered Backorders being generated in a strange way on our system.  We are using Sage 100 2017 Advanced.

    If we process an order in Sales Order Invoice without using a Sales Order (immediate sale).  We accept the invoice and then go back into it before posting, and lower the quantity on an item.  This will create a Sales Order - Backorder for that item when we post the invoice.  We have been able to duplicate this and don't understand why it should occur.  We do not receive any notice that a Sales Order - Backorder is being created.  It just does it.

    Our current workaround is to delete the line and then add a new line with the correct quantity if we need to make a change.

    Please try it yourself!

  • 0 in reply to Paul D Fox

    The Daily Back Order Report (which is printed with the Daily Sales Reports/Updates) shows the Backorder that will be generated.  If you are modifying an invoice, and you don't want a Backorder created, make sure to change both the Quantity Ordered and the Quantity Shipped fields.

Reply Children