fundamental difference between open and backorders

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What is the fundamental logic difference MAS uses when entering line items to sales order that exceed available quantity?

To be clear, suppose you're entering a sales order line item that has an available quantity of 5. If you enter quantity 6, you are prompted (among other choices) to first/default Accept Quantity Entered option –documentation says this will disregard the available quantity and accept the quantity entered. This option is available only if the appropriate security is set up. Alternatively, the last option is to Backorder item—documentation says this will back order the amount of this item that is not available to fill the order.

None of the documentation I've found indicates the difference--aside from the fact that backordered items will show up on the backorder fill report when a PO is received with the backordered item(s).

I guess my real question is what scenario would make sense to choose the first option--to 'accept quantity'?

I can't think of a reason you'd want to put an item on an order and not ship it out when it is available, let alone make it the default choice. So, it's making me think that perhaps I'm misunderstanding a core philosophy of the open/back order function.

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  • 0

    Here are some reasons I can think of to choose "accept quantity":

    • You want to print out the sales order and don't want the customer to see you're backordered on something because you expect to be able to get it by the time the order ships
    • You know your inventory is incorrect for some reason and just want to list it as ordered and not backordered.
  • 0 in reply to Sage100User

    Those are two valid reasons I didn't think of. Seems far from what should be default though. Why is 'accept quantity' the default answer? I guess that's what threw me off. I would think there would be some logical reasoning for a 'most common answer' for a default value to be pre-selected. Seems way more logical to backorder items by default.

  • 0 in reply to James Cecorn
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    You would think ...

    I went into Custom Office --> Customizer Selection. You can edit that popup screen. It's under Sales Order --> Sales Order Common Entry --> DQTYOVER.

    I tried to find a way to make that the default selection. I moved around the options but when I went to sales order, the options still appeared in the same order.

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