Sales Order not printing at one workstation

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Good afternoon. We are using Sage 100 Advanced 2018 (Version 6.00.1.0) and on yesterday our Sage partner installed a new computer for our billing clerk.  Today we cannot get the sales order module to print orders when we click on the "Print Order" button (The "Print Pick Ticket" button works fine).  It just closes the sales order as if it has printed when in reality it did not. I tried going into the library master and setting a printer preference at her station, but that did not help. Does anyone have any ideas on what the problem could be? 

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  • 0
    SUGGESTED

    Things I would do:

    1. Check the printers listed on work station. Make sure all actually exist on the network. No local printers. 

    2. Have someone else log onto Sage 100 and try to print

    3. Switch users on work station and start Sage 100 and try to print.

    4. Check Windows Firewall and Anti-Virus settings.

  • 0 in reply to BigLouie

    All other workstations can print the sales orders when clicking "Print Order", but at that particular work station even switching users, it doesn't work. It just closes the order. As for checking the firewall & anti-virus settings, I'll have to get my Sage partner to do that as they are our IT experts. Thanks so much for the reply. I was hoping it was something simple, but it seems to be beyond my knowledge. 

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  • 0 in reply to BigLouie

    All other workstations can print the sales orders when clicking "Print Order", but at that particular work station even switching users, it doesn't work. It just closes the order. As for checking the firewall & anti-virus settings, I'll have to get my Sage partner to do that as they are our IT experts. Thanks so much for the reply. I was hoping it was something simple, but it seems to be beyond my knowledge. 

Children