Are the clients in question still using Internet Explorer? I ask based on the screen shot provided, which appears to be IE. If they are, they will need to switch to a modern browser (Edge, Chrome, etc.) as UPS will not fully load on IE. From a Sage standpoint, we create the tracking URL address and then its up to the user's default browser to load the carrier's page.

Regards,
Russell

Russel, thank you for the info.  I believe you are correct.  I tried Chrome with one client, and it worked as expected.  Thanks again!

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