Credit Card Linked on a Repeating Order

We have repeating sales orders that cycle yearly.

When I entered the repeating order I setup a credit card on the credit card tab to charge when the repeating order is processed.  I have a customer that needs to change the credit card on this repeating order but it won't let me take the previous one out of the tab.


Other than deleting this order and reentering it with the new card I can figure out how to modify it without starting from scratch.

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  • 0 in reply to hdominello

    I really don't know the answer as to why it would work that way,  but you might try copying the repeating order to a new repeating order.  It wouldn't surprise me if it dropped the credit card when doing that.  No guarantees.

    Is the repeating order that big that starting from scratch is that time consuming?

  • 0 in reply to TomTarget

    I'm assuming you a referring to the repeating order not the standard order created from it.   Changing it on the standard order could be problematic if the authorization has already been processed.

  • 0 in reply to TomTarget

    The credit card info in a repeating sales order isn't particularly useful.  It was the customer's default credit card at the time the repeating order was created.  There is no authorization in a repeating order.  When a standard order is created from a repearting order, the customer's current default credit card will be used.

    You need to change the customer's default credit card or select a different card in the standard sales order.