record an item return on a sales order

We have customers that buy a new piece of equipment and trade-in an old one at the same time.

How would we record the trade-in on the sale?  Do we put a negative amount in the quantity field?  This appears to use the wrong cost for the returned item.

We can break this into 2 transactions - a purchase of the used equipment and then a sale of the new.  The customer would also need to be a vendor.

Any other ideas?

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  • 0 in reply to Dawn Anastasi

    Not sure what a "core processing" transaction is.

    It seems to me the only way to receive the inventory at the cost of the trade-in, is to either do a PO Receipt of Good, or an Inventory receipt.

    Then write a check that the vendor/customer would hand back to us.

    We can then enter the trade-in check amount as a deposit on the Sales Order.