Might check this:

Error: "Unable to change printer. Invalid printer specified."

Products

Sage 100

Description

Error: "Unable to change printer. Invalid printer specified." when attempting to print a form or report in Sage 100 ERP

The error mesage is followed by the name of the report, a long string of characters surrounded by braces (a GUID), and the file extension. Examples:
•AP_CheckHistory {27E7DA87-5418-4DE2-B35F-D5114B139681}.rpt
•AP_Check2{86FA34BD-0825-4A5E-AB29-7883B144FC16}.rpt

Cause

The Crystal Report may be set in Page Setup to a specific printer that the system cannot change.

Resolution

•Try printing to another printer
•Reinstall the Printer as a Local Administrator. Make sure the Windows user has full rights to the printer.

If the Issue persists, try changing the Page Setup for the Crystal Report form or report itself:
1.Access the Sage 100 ERP report or form task window ◦Example: Accounts Payble, Reports menu, Accounts Payable Check History Report
◦Example: Accounts Payble, Check Printing and Electronic Payment menu, Check Printing and Electronic Payment

2.Select the specific report setting or form code that is giving the error ◦Note: It may already be selected.

3.Select the "Designer" button to open the report in Crystal Reports Designer ◦Note: This step requires that Crystal Reports Designer is installed on the workstation, and that the Sage 100 ERP user has a Role assigned with the Module Options for Library Master selected for "Allow Access to Crystal Designer"

4.In Crystal Reports Designer, open File, Page Setup.
5.In the Page Setup window, under Printer Options, select the "No Printer" checkbox and click OK.
6.Back in Crystal Reports Designer: select File, Save.
7.Close out of the program: File, Exit.
8.Back in the report task window, select the desired printer and click Print

For more Help: Chat with Support

Related resources

How to add the Designer button to report or form printing task windows (to launch Crystal Reports Designer)

Category

Printers

Printing and Reporting

Entitlement

Open

ID:46331Last Modified Date:8-12-2015

Please note that the answer posted is in the Knowledge Base and if you had gone there first you would have found the answer. Remember the Knowledge Base is your friend. Always check there first.

Thank you, and Good morning.
Appreciate your help. I will check that.