Sage Intelligence missing report on Viewer

Posted By bethbowers 9 months ago

I have a client using Sage 100 in a cloud platform (SWK). When I login under the client's name into SAGE (but my name on the network), I can see a report in Report Viewer. When the client logs in under their name in the network and into Sage, they do not see the report.

What are we missing?

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bethbowers 9 months ago +1

This was all my fault. Client had recently switched to a different cloud server and apparently I could still access the old one.

0 Doc102208 9 months ago

Security?
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0 bethbowers 9 months ago in reply to Doc102208

So which, security, specifically? If that Sage user code can see it when I run Sage under their user code from my network account, wouldn't that mean the security within Sage is correct?
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0 Kevin M 9 months ago

Different mapped drive path in the different profiles?
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0 bethbowers 9 months ago in reply to Kevin M

UNC path. :-(
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0 Doc102208 9 months ago in reply to bethbowers

I'm thinking the Intelligence Security.

Is Security enable in the Sage Intelligence?
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0 bethbowers 9 months ago in reply to Doc102208

It wasn't originally. Then I went in and gave everyone rights to everything, just for kicks. Still no go.
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0 Doc102208 9 months ago in reply to bethbowers

Did it ever run on the users system?
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0 Kevin M 9 months ago in reply to bethbowers

The only other ideas I have would be different repository paths (which you probably already checked) and NTFS permissions on the file itself (which would be an odd configuration).
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0 bethbowers 9 months ago in reply to Doc102208

It's a new report. It runs under her Sage login/my network login, but not her Sage login/her network login. On an SWK cloud system.
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0 Doc102208 9 months ago in reply to bethbowers

Are there other reports she can run with her Login info?

Remove all security from the Intelligence and try that?
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Sage 100

Sage Intelligence missing report on Viewer

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