Hi barbgold ,

Thank you for reaching out with your concerns. Regarding the Adobe Reader prompts for credentials and the version showing as Pro, it seems there might be a discrepancy in the installation or update process within your VM environment.

Firstly, I would recommend checking if Adobe Acrobat Reader is indeed installed correctly on the servers, as sometimes the detection issues can cause a fallback to a Pro trial version, which would prompt for credentials. You can find guidance on installing Acrobat Reader from the Productivity Applications menu by launching Autorun.exe as detailed in our Sage 100 ERP installation documentation here: Install Acrobat Reader Guide.

To answer your specific questions:

1. Typically, only those with administrative privileges can install software on VMs, but there can be exceptions based on how your environment is configured.
2. It could be a coincidence, but it's worth investigating if the Pro version installations are somehow influencing the prompts.
3. The timing might be related to an update or change in your VM environment, which coincided with the Adobe prompts appearing.

If you suspect that unauthorized updates or installations have occurred, it's also a good idea to review your system's update and installation logs. If the issue persists, please feel free to reach out to our technical support team for further assistance.

If this helps please mark it as verified :)

Warm Regards,
Erzsi

Hi barbgold ,

Thank you for reaching out with your concerns. Regarding the Adobe Reader prompts for credentials and the version showing as Pro, it seems there might be a discrepancy in the installation or update process within your VM environment.

Firstly, I would recommend checking if Adobe Acrobat Reader is indeed installed correctly on the servers, as sometimes the detection issues can cause a fallback to a Pro trial version, which would prompt for credentials. You can find guidance on installing Acrobat Reader from the Productivity Applications menu by launching Autorun.exe as detailed in our Sage 100 ERP installation documentation here: Install Acrobat Reader Guide.

To answer your specific questions:

1. Typically, only those with administrative privileges can install software on VMs, but there can be exceptions based on how your environment is configured.
2. It could be a coincidence, but it's worth investigating if the Pro version installations are somehow influencing the prompts.
3. The timing might be related to an update or change in your VM environment, which coincided with the Adobe prompts appearing.

If you suspect that unauthorized updates or installations have occurred, it's also a good idea to review your system's update and installation logs. If the issue persists, please feel free to reach out to our technical support team for further assistance.

If this helps please mark it as verified :)

Warm Regards,
Erzsi

Hi Erzsi,

Thank you for your responses.

From above:

2. I uninstalled/reinstalled Reader on the server, and now no one is being prompted.

3. I'm not the Admin in our organization, but I'm aware that we routinely install the SPC updates as they are released..  This problem began mid-way between updates. 

This is still a mystery, but it is an interesting coincidence that there are users with Pro in both user cases.