Need the Administrator password for Sage 100cloud installation to migrate the data to the latest version

I have just setup an existing Sage100c customer on the Sage Provisional Portal and I am trying to migrate their Sage 100c 2019 version to the cloud version 2020.  Now I did not install the Sage 100cloud so I do not have the Administrator password however, this password is required when migrating their company data to the new installation,  Has anybody run to this issue and can you reset this password if it is required.

Administrator Password Required.docx