Sage 100

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S/o and quote history tracking wrong

Posted By Bob@TED over 1 year ago

Hello,

We have noticed on a hand full of Sales Orders that we pull up in Sales Orders and Quote history when we go to Invoices and check the tracking information it is incorrect and sent to the wrong address. However when I go to the shipping website such as FEDEX and use the same tracking number that was in Sage it pulls up the correct address of customer it was delivered to.

The kicker is all the other S/O's viewed tracking address have the same wrong shipping address.. all shipped by DHL to a London address..

Thanks for any help..

0 bethbowers over 1 year ago

One thought - if you're comfortable with doing so, use Data File Display and Maintenance to open the AR_InvoiceHistoryTracking file and see if the first record has a blank Invoice number. Used to have issues with weird Shiptos names showing on the SO Entry screen because of a blank coded record in the Shipto file, so this is totally a WAG.
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0 Bob@TED over 1 year ago in reply to bethbowers

Hello bethbowers I have never used but not afraid to though.. can you tell me how to view file .. this is what I see in attachedshipper.docx
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0 Bob@TED over 1 year ago in reply to Bob@TED

Ok I figured out how to view .. see attached this is the first record 0002 which is a . then the next 2 0003 and 0004 are also are .

figured it out.docx
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Sage 100

S/o and quote history tracking wrong

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