AR Invoice History - Sage 100-v2014

SOLVED

What is the purpose of the Invoice History button (up in MORE) ?? and why is it .. 

We had Customer A .. and we were trying to find out information as to how some invoices were paid.  

Normally I click on the binoculars, and click the box that states ZERO balance invoice and they show up in the "invoices" tab (6) 

This time NOTHING was transferred over .. the invoices I was questioning, were from 2015 ?? does that make a difference, and if so .. is the only way I can find out payment information through Explore ..??  

I guess I'm not understanding why if you're "calling" for the items .. they will not show up in the invoices screen to reference payment information.  Does closing months/ years have an affect on this availability ?? 

We are upgrading to 2016 tomorrow .. will this be the same on there  as well ?? 

Thank you

Sally V

(PS .. the "new" SAGE City is VERY user UNfriendly)

Parents
  • 0
    The invoices tab shows the data that's in the open invoice file. There is a setting in A/R Options that controls how long this data is available after an invoice is paid. DSD has an extended solution that allows you to retain paid invoices for up to 9,999 days.

    The maximum days in the standard Sage 100 product is 999 days.
  • 0 in reply to BShockley
    I don't know if I'm looking at the correct screen .. but our "Years to retain cash receipts history" ... is set for 10 years .. I still don't understand if the invoice I'm looking for is in the "invoice inquiry screen" .. why I can't see it in the Invoices tab in Customer Maintenance ???
Reply
  • 0 in reply to BShockley
    I don't know if I'm looking at the correct screen .. but our "Years to retain cash receipts history" ... is set for 10 years .. I still don't understand if the invoice I'm looking for is in the "invoice inquiry screen" .. why I can't see it in the Invoices tab in Customer Maintenance ???
Children