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TomTarget

Incomplete windows displaying intermittently?

Posted By

Client has one workstation that was replaced after getting a ransomware attack (we managed to recover due to good backups).

After new computer was put in place with Windows 8.1,  the user intermittently get's windows that display only partially in Sage 100.   I observed the lookup window in customer maintenance do this once while I was with the user.   The lookup window was displaying the lookup contents/table.  I could see about 1/3 of the top status bar.  Could not see the find, print, excel buttons, etc (the lower part of the window was just cut off).   I managed to grab the top bar and move the window and it displayed properly after that and I could not repeat the situation.

I have a screen short of the cash receipts entry window where the right hand side of the window is cut off.  Could not repeat the situation while I was present.

Wokrstation has two monitors set at 1920 x 1080 resolution.  Standard font size (none of the 125%, 150% settings that can cause issues).  Same monitors that were used on the replaced computer.  For now I had the client drop the resolution down one step to see if that makes a difference.   User indicated that on her old computer,  that the customer maintenance window would fill up the entire monitor which it no longer does (I believe there is a maximum window display size in place) so I suspect that a lower resolution was being used.

Sage 100 2015 Advanced fully patched.

I'm betting on something to do with the drivers for the monitors.  Possibly not enough memory on the video card?

I've seen many a monitor set to a high resolution, (mine included)  but never encountered this.

Thoughts?

  • 0
    I've had this happen while using two monitors. I'm not sure of the root cause, but when I have disconnected one of the monitors and reconnected it later, some windows would appear off screen entirely or mostly. I think it might have to do with how Windows handles multiple displays. One guess is that it might have been caused when I switched the primary display to another monitor and then back again; my theory is that Windows did not move the open windows to the new primary - so they were 'left behind'.

    I've also had this happen with a single monitor when my resolution gets changed. It might be that when switching between resolutions, that Windows sometimes does not move the open windows to the proper screen offset within the new setting.

    Anyhow, in the past, to grab windows that I could not see or could not grab to move, I pressed 'alt-space' and then 'm', and then used the arrow keys to move it onto my screen. Once on the screen, Windows remembers the last location that a window was at, and will open it there next time.
  • 0 in reply to Dandar
    Dandar, I have seen the exact situation you describe and have resolved it in a similar manner.

    However, this situation is one where the window opens up but does not appear to finish rendering/drawing.
  • 0 in reply to TomTarget

    Tom, sorry, I must have misunderstood your post.

    I did a bit of Google sleuthing, and found similar issues which were caused by video card hardware acceleration. It looks like several people were able to solve the issue by disabling that feature.

    Here is a post from the Microsoft Answers Forum, with steps for how to disable (ignore the subject of the original post - the user was having a different issue):

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-gaming/how-to-turn-of-hardware-acceleration-in-windows-81/62ef40f3-e490-401e-9801-1e7d41ce9988


    Also, is the user's OS fully updated? I read that some users had success by updating buggy (outdated) Windows 8.1 .NET components.

    Again, the issues that I was finding were not the same issue that your client is having, but similar. So, it might be something to try.

    Hope that helps!

  • 0 in reply to Dandar
    Thank you for the suggestion. Obviously you found the right key words to Google.
  • 0 in reply to TomTarget
    Dang. Workstation doesn't have the desired info in the display settings (no troubleshooting tab) which theoretically means that they don't have hardware acceleration available.

    On to finding a better driver I guess.
  • 0 in reply to TomTarget
    Too bad. But, the video driver sounds like a good next step. And the OS is up to date?

    Please let us know if you were able to fix it - I'm definitely curious.
  • 0 in reply to Dandar
    This was a computer that was set up from scratch by the client's IT department after a ransomware attack. Same hardware, but the hard drive was wiped and Windows 8.1 reinstalled. So it's possible they may not have done all their updates.

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