Sage 100 Subscription has expired

Posted By ScotWebb over 4 years ago

Cannot get the registration process to contact the registration service to update the subscription. Have completely opened the hardware firewall, Windows firewall, antivirus and etc but still it is not getting to the servers to update it. Has anyone ran into this and what did you do to fix it?

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Theedon over 4 years ago in reply to TomTarget +1

This is fixed. The registration server was missing the record for this account.

0 Theedon over 4 years ago

Steps used for this registration issue are in KB 78858.
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0 ScotWebb over 4 years ago

Yes...we used that and still getting the error.
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0 rclowe over 4 years ago in reply to ScotWebb

Is this Advanced or Premium? Have you tried running in MAS 90 mode? On the server and/or from a workstation? Did you call Sage? Sometimes the issue is on their side.
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0 TomTarget over 4 years ago

What version of the software are you running? There were some issues with older versions in doing updates of the registration.

And forgive me if I'm being overly obvious, but is it possible your subscription is actually expired? Do you get an error message saying it can't contact the registration service or does it just say there are no updates available?
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0 Theedon over 4 years ago in reply to TomTarget

This is fixed. The registration server was missing the record for this account.
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0 Theedon over 4 years ago in reply to rclowe

This is fixed. The registration server was missing the record for this account.
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Sage 100

Sage 100 Subscription has expired

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