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j-fly

Phanton Users Sage 100 2019

SUGGESTED
Posted By

Hey All,

 Just received our upgrade from Mas90 4.3 to Sage 100 2019 a couple of weeks ago! Woohoo. One thing I'm trying to sort out is how to eradicate Phantom Users. I'll explain:

We are having trouble fixing some valuations in Sales Order Entry due to several phantom users that appear to be using the Sales Order Entry task, but are in fact not. Here is a screen shot of the supposed users. I know that the users below the top two processes are not actually using the task. How do I get rid of those ghost users?

Thanks! You guys have all been insanely helpful to someone who is very new to supporting Sage products!

Parents Reply Children
  • 0 in reply to Kevin M

    Kevin M,

    Sorry I spaced. Here is the screenshot. I get this when I open Sales Order Options.

    Then I click More Info and get a bunch of the below messages in the same window.

    Cl_LockInfo: username module name

    I have verified, the people listed are not in the module listed.

    Thanks man! You have been a life saver!

  • 0 in reply to j-fly
    SUGGESTED

    Modules can be related  in ways you don't expect.  SO has integration pieces with AR, IM, CI, PO, RA... so open the Master Console as you review the list and you should be able narrow down what screens may be blocking you.

  • 0 in reply to j-fly
    SUGGESTED

    You normally only receive this message when you are attempting to go into Setup Options on a module that is in use. This applies to related modules. If someone is in Sales Order Entry you cannot go into the setup options for Inventory or AR.  Also if you use a third party program such as InSync to import orders you will receive the message although no users appears to be in the module.

*Community Hub is the new name for Sage City