Sage 100 OAuth Password Prompt...every time!

SUGGESTED

I have a Sage 100 end users that is a long time Office 365 user for emailing Paperless Office Documents out of Sage 100.  I am in the process of moving them to OAuth (we are Basic still in our Live Companies).  I had their IT Group perform Steps 1 and 2 of KB 116301 and I completed Step 3 in a Test Company.  I am able to email out of Sage 100 in the Test Company using OAuth, however I receive an Office 365 Email and Password prompt EVERY TIME I email out of Sage 100 (PO, SO, Test from Company Maintenance...it does not matter where I email from, we get the prompt in the Test Company).

I called Sage Support and they recommended the IT person poke around in Office 365 settings but he came up empty.  I guess I have 2 questions:

#1-For those of you that have successfully setup OAuth, do you receive an Office 365 login prompt EVERY TIME you send an email out of Sage 100?

#2-Any idea why we get the Office 365 login prompt EVERY TIME?  Is there some setting you are aware of?

Thanks!

Parents
  • 0

    From this KB article (bullet #3.9), do you need to enter the Scope in Comp Maint?:  outlook.office.com/SMTP.Send offline_access

  • 0 in reply to zip

    We successfully set up Oauth following above instructions but also found we were prompted for login credentials each time a user attempted to send email from Sage. MFA is NOT turned on for the authenticating email account, and we used the correct scope in company maintenance. This caused such inconvenience we reverted to basic authentication while it's available, but as I anticipate Microsoft will eventually require it I would like to get OAuth working.

    Our IT department balked at using an email account with admin privileges for this, could this be a factor? We wouldn't be in compliance with cyber security policies to allow an email accounts without MFA admin access, so if this is required for OAuth to work what options are available to us?

Reply
  • 0 in reply to zip

    We successfully set up Oauth following above instructions but also found we were prompted for login credentials each time a user attempted to send email from Sage. MFA is NOT turned on for the authenticating email account, and we used the correct scope in company maintenance. This caused such inconvenience we reverted to basic authentication while it's available, but as I anticipate Microsoft will eventually require it I would like to get OAuth working.

    Our IT department balked at using an email account with admin privileges for this, could this be a factor? We wouldn't be in compliance with cyber security policies to allow an email accounts without MFA admin access, so if this is required for OAuth to work what options are available to us?

Children