Sage 100 ERP and Docuware - anyone had any experience with this?

Have a client who just purchased Docuware (document scanning/paperless) and is trying to get it to work with Sage 100 ERP advanced.

Install tech wants to use the Sage 100 ODBC drivers to extract some information,  however we are not having a lot of luck.

I have set them up a silent connect ODBC to use which tests out successfully using Crystal,  but the Docuware program doesn't seem to be able to connect successfully (no log in).   I get the impression that they have never done this with Sage 100 before, so I'm getting a bit worried.

Anyone successfully done and integration with Docuware?