2014 Sage 100
3 out of 7 workstations today can't print sales orders. Message is "Unable to print salesorder.rpt. A generic error occurred in GDI +
Any ideas? Rebooted server and workstations. Nothing new installed. everything fine prior to today.
2014 Sage 100
3 out of 7 workstations today can't print sales orders. Message is "Unable to print salesorder.rpt. A generic error occurred in GDI +
Any ideas? Rebooted server and workstations. Nothing new installed. everything fine prior to today.
Hi all.
We have had a few customers report this issue as well, just today.
Error: "Unable to print <report name>.rpt. A generic error occurred in GDI+" when printing bar code fonts
The commonalities are:
1. The form is customized with bar code fonts on the form. (Removing the Bar Code fonts will allow the form to work.).
2. A very recent Windows Update (last night or a couple of days ago). (Uninstalling the Windows Updates will allow the form to work.) In user environments where some users are affected and others are not, those who did not do automatic Windows Updates were fine.
Sage is currently researching this isue. At this point, we're still not sure which exact Windows Update (or Updates) is causing the problem, or whether this is only limited to a certain brand of bar code fonts.
Possible Workaround:
Preview the form. Then Print from Preview or Export to PDF and print the PDF.
Possible Resolution (for now):
Uninstall Microsoft Windows Update KB3078601. (Thanks, Rhino17. This has also been confirmed by others.)
Sincerely,
Paul Chen
Customer Support Analyst, Advisory
Sage North America
*Community Hub is the new name for Sage City