4.5 and Windows 10? Could be bad news as Tech Support already indicated.

Anything in particular happen at this computer recently? Install of new software, etc.

When you uninstalled, did you tell it to undo all registry entries?

If Crystal is installed on this computer, did you uninstall it too?

Thanks, Tom.
We did a full uninstall w/restart, and no local Crystal is installed. Other users are running Win 10 with no problems, so far.
I'll check on the recent software question, and also if there was a Windows update.

Is this Standard or Advanced?

Assuming a 64bit O/S. Browse to the C:\Program Files(x86)\Business Objects\Common\3.5\Bin folder and locate the CRPE32.dll file, then Right Click on it and Choose "Copy". Browse to the C:\Windows\Syswow64 folder. If CRPE32.dll exists, rename it, then Right click anywhere in the folder and choose "Paste". Retry the report.

If that does not work, make sure you are logged onto the workstation as the local Administrator with full rights to the "..\MAS90" directory on the server and everything below. Uninstall the workstation and make sure to say "yes" to all dll and ODBC references in the registry. Check to make sure that the User Account Control (UAC) is all the way down to "Never Notify". When installing, instead of double-clicking the "Wksetup.exe" file (don't select Autorun, use Wksetup.exe), right-click and select the "Run as Administrator" option to install Workstation Setup with Administrator rights.

Let us know what happens.

Thanks for this detailed response.
It is a 64-bit system. The user doesn't have Crystal installed on the workstation, it's just the MAS run-time app, so Part A wasn't found.
Followed your suggestion for Part B, but that made no difference and the version error message continues.

Error: "200 SY_ReportCommon.pvc 594" after "The wrong version of Crystal Reports is installed on this workstation"



Products


Sage 100




Description


Error: "The wrong version of Crystal Reports is installed on this workstation. Please re-run Workstation Setup" when running any report on Sage 100 ERP version 4.40 while another version of MAS is installed as well.

Clicking the Info button provides the following error:
Error 200 SY_ReportCommon.pvc 594"




Disclaimer


Backup Warning
Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage Business Partner, network administrator, or Sage Customer Support Analyst.

Network Warning
This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions.



Cause


Note: The cause of the error is that Crystal Report DLLs and registry keys are missing from the workstation.





Resolution

1.Reboot Server.
2.Uninstall the Workstation Setup client and select Yes to remove all DLL's from the registry.
3.Log in as the Administrator (access through remote session if installing on Terminal Server/Citrix)and install workstation client through 'Add or Remove Programs'
4.Manually register the following DLL files at the workstation:
◦C:\Program Files\Business Objects\Common\3.5\bin\CRDesignerCtrl.dll
◦C:\Program Files\Business Objects\Common\3.5\bin\Craxdrt.dll
◦C:\Program Files\Business Objects\Common\3.5\crystalreportviewer115\ActiveXContols\CRViewer.dll
◦Note: If the workstation runs on a 64-bit operatingsystem, then substitute "Program Files (x86)" for "Program Files" in the paths described.




Related resources

How to register DLL files and OCX files specific to Sage 100 ERP


Category


Printing and Reporting


Reports




Entitlement


Sage 100

Did anyone get this working? I'm seeing that the business objects\common\3.5\bin is not populating with more than 3 times.

Did you ever get this working?